ABOUT US
Urban Sanctuary began here in Church gate in 2013. Our beautifully spacious building is full of character and features, from it's beautiful bay windowed door to the molding and sash windows. 18 Church gate was built in the early 1900's for a tea and wine merchant which housed him and his family on the second floor where Urban Sanctuary Space resides.
Our rooms are decorated in warm, relaxing decor to suit all working areas. We have a flexible work space and can accommodate your needs with furnishings to suit your working requirements.
We are closely partnered with cafe Murdoch's who are happy to supply you and your clients with delivery service within their working hours or cater your business meetings.
Urban Sanctuary shares it's space with a collective of therapy, holistic and wellness based businesses allowing flexible working.
Data protection data privacy policy
Frances Grieff-Liggins is registered as a sole trader, trading under the name Urban Sanctuary Spa. Urban Sanctuary Spa is required by law to explain how we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it securely. We are committed to protecting and respecting your privacy.
What information do we collect?
Urban Sanctuary Spa will only collect relevant information regarding your personal details and medical history which identifies a client and may impact on the suitability of beauty treatments.
How we use your data?
Your personal information is used to;
Identify you as a client and to prevent any contra-actions;
Provide appropriate treatments specific to a client’s needs medically and personally;
To maintain accurate information for insurance purposes;
To provide a consistent and professional approach as a beauty therapist.
How do we store information?
All clients have a treatment record card/s which record all information above, plus the treatment you are receiving and the date of that treatment. These record cards are kept in a locked cupboard to which only I, Frances Grieff-Liggins trading as Urban Sanctuary Spa,
have access. Any private messages received via social media accounts, emails or website chat are only accessible my myself Frances Grieff-Liggins to which I hold secured passwords.
How long do we store your information?
I am required to keep information for legal and insurance purposes. All information is kept for a period of 3 years from initial communication after which it will be securely destroyed unless you are a current client.
Disclosure
Your personal data will be treated as strictly confidential except for our legal basis, or to meet health and safety obligations,
We do not share data with third parties.
We will only contact you regarding your appointments.
Marketing for our personal promotions shall only be received should you sign up or agree to receive such information.
Data rights
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
To request a copy of the personal data that Urban Sanctuary Spa holds about you;
To request Urban Sanctuary Spa corrects any personal data if it is found to be inaccurate or out of date;
In certain circumstances you can request your personal data is erased from our records;
In certain conditions you have a right to restrict processing.
Privacy policy updates
If we wish to use your personal data for a new purpose, not covered by this privacy notice, we will provide you with a new notice setting out the relevant purposes and processing conditions, prior to undertaking any new processing.
Complaints
To exercise all relevant rights, for queries or complaints, please contact the GDPR Administrator, Urban Sanctuary Spa, 18d Church Gate, Loughborough, Leicestershire,
LE11 1UD. Alternatively, you may telephone 01509 230594 or email info@urbansanctuaryspa.co.uk